Reservation & Campsite Management

Millions of campground reservations are processed annually using Active Network, Outdoors' central reservation software

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Simplify your campground reservation process by managing advance reservations, reservation changes and cancellations, and walk-up registrations for overnight and day-use facilities in a centralized reservation system.

Features

The Central Reservation solution integrates reservations in real-time through our call center, the web, and in your parks eliminating double bookings and always providing you with the most up-to-date information.

Call Center

  • Verify, modify, or cancel customer reservations
  • Search site availability in real time
  • Search results returned as available, partially available, or unavailable through either a text-based list or an interactive, color-coded map
  • Eliminate double-bookings as selected sites are immediately put on hold and removed from availability
  • Accept multiple payment methods, split payments in one transaction, and up-front deposits
  • Professionally trained and managed agents

Online Reservations

  • Offers guests the same functionalities as the call center agents
  • Create multiple reservations using a single shopping cart
  • Provide the convenience of registering online 24 hours a day
  • Access and update account profiles, review reservation history, cancel reservations
  • Real-time site availability searches
  • Secure credit card processing
  • Automatic confirmation email receipts
  • Allows the guest to select from an interactive mapping or list

In-Park System

  • Offers greater flexibility and robustness than call center and online reservation modules
  • Web-based, connected to real-time central reservation system
  • Customized to meet your site’s specific volume and demand
  • Robust, easy-to-use interface
  • Individual and group check-in and check-out, reservation and registration transactions, quick customer and reservation lookups
  • Real-time availability searches and payment processing, reservation and stay changes
  • Configurable tabs for camping, retail sales, rentals, and permits
  • Single shopping cart to process individual or combined transactions quickly and in real time
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