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With two modern, integrated contact center facilities in Frostburg, Maryland, and Carmel, Indiana, Active Network, Outdoors has the experience, technology infrastructure, and professionally trained agents to handle high call volumes with complete security and seamless business continuity for you and your clients.

Features

Our compliment of call center services includes, but is not limited to:

  • Call volume management
  • Task management
  • Agent recruitment, initial and refresher training, and management
  • Quality Assurance
  • Help Desk Management
    • Workforce management
    • Help desk technician training
    • Quality assurance – response times, troubleshooting effectiveness, resolution times, service quality
    • Knowledge base Development and Maintenance
  • IVR options for partial or full self-service
  • TDD/TTY for hearing-impaired customers
  • Inbound-toll-free programs, with the ability to staff 24x7 for programs with substantial overnight contact volumes
    • Active Network | activenetwork.com